Consumer Customer: 
In accordance with Article L.221-18 of the French Consumer Code, the consumer customer has a period of 14 days from receipt of the item to exercise their right of withdrawal, without having to justify any reasons. 
 
Conditions: 
The item must be returned in its original condition, in its original packaging, with no trace of use. 
The customer must contact the seller at contact@cristalandcie.com before shipping the return and provide the tracking number. 
Return address: Cristal&Cie Antiquités, 9 avenue de la Libération, 63310 Randan, France 
Return shipping costs are the responsibility of the customer. 
The refund is made within 14 days after receipt of the returned item. 
Except in special cases, the refund will be made using the same means of payment selected by the buyer at the time of purchase. 
 
Professional Customer: 
The professional customer does not benefit from the right of withdrawal provided for by Article L.221-1 of the French Consumer Code. Any order placed by a professional is firm and final.